We provide a lot of services at Furniture Bank to better help accommodate you! The one service our teams do not provide, however, is disassembly & assembly of furniture or packing of smaller items.
We ask that when you schedule a furniture removal, the items for pickup be fully assembled. If legs for a table need to come off to fit through a door, we ask that be done prior to the team’s arrival. If you have a mirror attached to a dresser, please ensure it is removed.
Not able to dismantle yourself? Then we ask that the appropriate tools be available for our team. They are not required to disassemble items but they do try their best to assist. Have a castor rail bed frame you can’t take apart? Then ask the team when scheduling your pickup and we will do our best to accommodate you. All actions outside of our scope of regular service are solely at the discretion of our pickup teams.
So why don’t we disassemble & assemble furniture? Well, we have an average of 22 pickups a day and they are scheduled from 8 am to 2 pm, in 3 hour time blocks. This can mean we have multiple pickups within the same window, so we need to be quick and efficient in order to service everyone within their designated time slot. Our service area is quite impressive already
(and rapidly expanding!) so a lot of times, our routes include zig zagging to far north, east, south and west areas.
Coupled with that, our job doesn’t end when the teams pick up your items. They need to be brought back to the warehouse, unloaded, quarantined for 72 hours and then staged for delivery to the families we serve. This includes lots of carrying, moving, shuffling and epic games of tetris. These activities are all included in the price you pay for the furniture removal (not to mention office, warehouse and trucks expenses).