Furniture Bank Support Service

The best way to grow your furniture bank.

In these times we all need to grow to survive

More furnishings for more impact.
More funding for more sustainability.

But we are all caught in a dangerous cycle.

High fixed costs for operations.
Limited fundraising options.
It’s hard to enter a level playing field when corporate support goes to national players and large donations go to orgs with capacity.

We aim to disrupt the cycle.

In 2018 our board mandated that we expand our impact beyond Toronto and leverage investments to support like-minded organizations.

LEVERAGE TORONTO’S YEARS OF EXPERIENCE AND EXPANDED REACH with the Furniture Bank Support Service

Get access to our online training centre where you can take courses to learn various aspects of running and managing a furniture bank and how to benefit from the Furniture Bank Network.

Learn

Get access to our backend training centre and your team can take courses and access resources to help you make huge improvements to every aspect of your operations quickly and efficiently. Topics include Sales & Marketing, Finance, Operations, Reporting and more!

Collaborate

The Furniture Bank Network is a grassroots collaboration network where furniture banks can learn, grow and collaborate together. Join a community of like-minded individuals that are all on the same mission as yourself and benefit from collective wisdom and creativity.

Grow

Learn how to benefit from the Furniture Bank Network and use the newfound knowledge and resources from our online platform to get your furniture bank where you never even knew it could be quicker than you ever would have imagined.

What Furniture Bank has been able to do

We’ve been very fortunate to have been able to do so many great things. It’s our desire to help other companies reach the same potential.

We turned around a $300K loss into a break-even charity in 2014.
We scaled our social enterprise model by over 200% by 2016
We expanded our contract with the City of Toronto over 200% by 2018.
We added the environment as another program outcome in 2019
We fundraised and invested over $1 million on our IT platform to date.
We’ve invested over $200K on our social impact model to date.
We changed the game with mattress companies.
We’ve developed a strong relationship with IKEA who is interested in national solutions.

Our Team

Dan Kershaw

Executive
Director

Tammy Peddle

Director of
Social Enterprise

Sean Peddle

Director of
Program Operations

Foluso Olawunmi

Director of
Finance CPA, CA

Annalee Sawiak

CEO & Founder of Furniture Link

What You'll Learn

FB Customized Salesforce Platform

Over a decade of customizations to align Salesforce to function as a complete FB Program
You have access to Salesforce as your own community.

Online Portal for Agencies

Your agencies will have online
access to your own digital portal
- Cases
- Family needs
Planned in 2021 is a customized branded online community for your agencies.

Comprehensive Reporting

Your own customized reporting suite
- Saved Reports / Charts
- Custom Reports
- Scheduled (and emailed) Reports
- Excel-friendly exports.
- Example: https://www.furniturebank.org/fb-support-service-reporting-overview/

Inventory / Capacity Tracking

With in-kind items tracked through Salesforce
Ongoing count of stock in the warehouse (in and out)
Includes estimated
- Weight & Volume
- Used for capacity planning

National Tax Receipting

Support Services cover:
- National in-kind values following CRA
  guidelines
- Donation Information and values are
  in Salesforce and this report can be
  exported so that conform to your
  charitable receipt format

Online Training / Learning Platform

Moving all documentation and how to use our platform into self-paced learning tools
Allows staff and volunteers to learn at their own pace
Ongoing training modules to be added over 2021

Social Measurement Model (SROI)

Internationally recognized impact method.
Aligned with Canadian measurement standards
Built on verified impact technology platforms
Output your community’s version in 2022!

Ongoing Impact Measurement Improvements

Consolidation of our measurement work in North America
- Social
- Environmental
- Economic
- Community
Ongoing expansion of SROI Model

Membership in the FBN

Building out a private forum for the sector through 2021.
- Contact Directories
- Forums / Discussions on topics
  related to furniture banking
- Corporate opportunities
- Sharing best practices and ideas

Sponsored by Furniture Link

10.

Learning Centre

Online resource centre for
- Articles
- Case studies
- Research
- Worksheets
Creating a commonplace for ‘all’ materials about furniture banking from across North America

11.

Common Branding Tools

Save your time and your budgets
Common assets, templates, and materials designed for reuse
- Ex. Truck wrap designs for national consistency.
A growing library of quality assets to leverage in your community.

12.

Furniture Removal Social Enterprise Model

Marketing / sales / IT / payments handled from Toronto
All leads centralized.
Bookings passed to your teams for collection back to your warehouse
Revenue share the success

13.

Corporate Reuse Projects

Centrally coordinated national retailer projects (Ex. IKEA)
Local member handles ongoing collection & reuse work
Increase consistent funding and furnishing supply

What will it cost?

This pricing model covers our incremental costs while providing you new capabilities and benefits. We’ve fundraiser the onboarding costs ourselves.

Pickup Social Enterprise

5% on all pickup social enterprise
bookings
- We assume the sales process and pass
  completed bookings to you!
Example:
- $100,000 pickup bookings cost $5,000 (5%) – Your organization receives $95,000

Commercial Projects

15% on corporate social enterprise
projects in your market.
Example:
- $50,000 in new IKEA pickup requests
  cost $7,500 (15%)
- Your organization receives $42,500