Is there a fee for furniture delivery?

While donated furniture is provided at no cost, there is a mandatory $300 subsidized delivery fee to cover commercial truck logistics and professional moving services.

Eligibility Guidelines

Do you qualify for furniture assistance?

Q: What are the qualifying life circumstances to get furniture assistance?

To qualify, recipients must be actively referred by a registered Partner Agency and meet at least one of the following criteria: recently rehoused (transitioned out of homelessness within the last 12 months), newcomer or new occupant, experienced a total loss due to fire/flood/pest infestation, or actively affiliated with a specific support program.

Q: How many times can a family receive furniture assistance?

Clients are generally eligible to receive one furniture delivery per family or residence. Exceptions are only made for extreme, verifiable circumstances such as a subsequent fire or flood and require a new agency referral.

We are committed to providing essential furniture to individuals and families transitioning out of crisis. To ensure our resources reach those who need them most, all recipients must meet specific life circumstance, geographic, and referral criteria.

The Requirements

Qualifying Life Circumstances

To qualify for a showroom appointment, you must be actively referred by a registered Partner Agency AND meet at least one of the following criteria:

Recently Rehoused

You have transitioned out of homelessness within the last 12 months.

Newcomer/New Occupant

You are a newcomer to Canada or have secured new housing within the last 12 months.

Experienced a Total Loss

You have lost your furniture due to a fire, flood, or severe pest infestation within the last 12 months.

Program Affiliated

You are actively affiliated with a specific support program through your referring Partner Agency.

Where you are

Do you live in our delivery zone?

Furniture Bank delivers exclusively to the following regions in the Greater Toronto Area. You must currently reside in (or be moving into) one of these cities:

Toronto

City of Toronto
Scarborough

Peel Region

Mississauga
Brampton
Oakville

York Region

Thornhill
Markham
Richmond Hill
Vaughan
Aurora

Before Reaching Out

Things to know

One-Time Assistance

Generally, clients are eligible to receive one furniture delivery per family or residence. Exceptions are only made for extreme, verifiable circumstances (such as a subsequent fire or flood) and will require a brand new referral from your agency.

The Delivery Fee

While the furniture is provided at absolutely no cost, there is a mandatory $300 subsidized delivery fee to cover the logistics of the commercial trucks and professional moving team. This must be pre-paid to secure your appointment.

More Resources

Have more questions about qualifying?

How to Get Furniture

We work exclusively through community referrals. Learn how to connect with one of our partner agencies to book your showroom appointment and hand-select your furniture.

Recipient FAQs

Have questions about subsidized delivery fees, how many items you can choose, or what to expect during your showroom visit? Find fast answers here.