Please note that filling out our Request A Quote form is an initial request for service, not a final booking. A representative from our logistics partner Jeff’s Junk, will be in touch with you shortly to finalize your donation.
Jeff’s Junk also provides a junk removal and BIN rental service if needed.
A representative from our logistics partner Jeff’s Junk will call or email you soon to confirm your furniture details, finalize the service fee quote, and schedule your official pickup date.
Once agreed upon, you will receive a final booking confirmation with your official scheduled date.
One business day prior to your pickup, you will receive a notification with your specific 4-hour arrival window (between 8:00 AM – 5:00 PM).
At Furniture Bank, we want you to know your furniture is making a difference so that you can donate with confidence.
Your items must be in condition that is ready to be immediately placed in a new home.
Gently Used Standard: All items must be in gently used, clean, and functioning condition. We cannot accept items that are broken, heavily stained, or pose a health risk.
On-Site Discretion: Please be aware that our removal team has the final discretion on-site regarding which items are acceptable for our clients.
Furniture Bank serves families and individuals transitioning out of crisis. All donations are brought to our warehouse, where clients will select pieces for their new homes. Learn more.
You can claim the charitable receipt as a donation and can expect to see a return on your taxes. Read more.
Your official tax receipt will be sent to you via email within 5 business days following your successful furniture pickup.
One business day prior to your pickup, you will receive a notification with your specific 4-hour arrival window (between 8:00 AM – 5:00 PM).
On the day of your pickup, our team will send a courtesy call or text message 30–60 minutes before they arrive at your location.
Ensuring a clear path and pre-boxing smaller items helps keep our team on schedule and safe. Here are the critical steps to take:
Ensure Accessibility: Please make sure there is a clear path both inside your home and outdoors (especially during winter months) for our team to safely and quickly remove the furniture.
Clear the Items: All items must be ready to go. Please ensure you have removed all personal belongings from drawers, cabinets, pockets, and any storage spaces within the donated furniture. Furniture Bank is not responsible for forgotten items.
Box Smaller Goods: If you are donating housewares, kitchenwares, or smaller decorative pieces, they must be boxed and sealed prior to the team’s arrival. This prevents damage and allows for efficient removal.
Yes, safe and legal parking is mandatory for our team to complete the pickup.
Provide Legal Parking: We require safe and legal parking to accommodate our truck (which is approximately 22 ft long and 16 ft high).
If you are located in a building with an elevator, preparation is key to a successful pickup.
Secure the Elevator: Please ensure you have booked or secured an elevator for our team’s use during the scheduled window. We may not be able to accommodate the pickup without one being reserved.
The safety of our team members is our top priority.
Team Footwear Policy: Due to safety regulations, our crew members cannot remove their steel-toed work boots for any reason while carrying heavy items. If you require boot covers, please provide and secure them yourself prior to the pickup.
Before Confirmation: Discuss any required changes with our representative when they call you to finalize the booking.
After Confirmation: Please contact our call centre immediately. The on-site team will only make a change if they have space available on the truck.
Increase your impact and help spread awareness about furniture poverty.
Ever wonder what happens to your furniture when it gets donated? Follow the story of this dining room set from its initial donation to its final home.
Want to know more about the people your furniture donations help? Follow Martins’s story to learn more about the families in need.
Casalife meets the demand of today’s multi-functional lifestyles, offering furniture and accessories that configure to suit any space.
Casalife is proud to support Furniture Bank whose mandate it is to facilitate gently-used furniture being donated to those who are struggling financially to furnish their homes. It’s a cycle of giving and helping, providing the most vulnerable individuals in society the means to create a home.
Use code SUMMER50 to get $50 off your pick up.
We are in an urgent need for furniture to pick up this week!
We are in great need of more furniture this week. If you have some we can pick up this week use code SUMMER50 at booking to get $50 off your pickup.
Thank you for supporting families and individuals in need.
