Update 6: Message from Furniture Bank

To All Furniture Bank Stakeholders

We are all trying to navigate in times of stress and complexity that exceed most of our living memories. As a charity with a social purpose of supporting our client families, we do not have the option to shut our doors and wait this out. Our clients are more at risk than ever and need our help. At the same time, our furniture pick up customers, staff and clients need to stay safe.

The dedicated crew at Furniture Bank has stepped up, like many other Canadians to say ‘game on!‘. We are working with partners and the community to keep a stream of services running by finding news ways to operate. In a matter of days our team has come up with stay safe, ‘Distanced Furniture Removal Service‘ that limits face to face exposure on pick up and pre-payment to minimize exposure.

Our showroom has been converted in to a warehouse to maximize a stream of corporate donations and pick-up donations. We are limiting the client distribution to goods assembled by staff in consultation with customers. This eliminates contact among clients and volunteers and safeguards staff.

We have closed community drop off of goods to protect our staff and community donors. We have ideas for ‘Distanced Drop Offs’ we will revisit by April 6th.

Wherever possible we are using technology to keep operations moving while minimizing contacts.

How did we react so quickly?

Our team has been looking for strategies to lever technology (like Salesforce) and best practices to double the volume at our warehouse. Although no one foresaw this pandemic, we were concerned about economic downturns and how we could operate a leaner model. When the current crisis hit, we fast-tracked those strategies.

What will we look like in the days to come?

It is not clear, but we know it will be different. We are learning rapidly and sharing the information across the North American Furniture Bank Network. Our fellow charities are sharing their strategies and together, we are shaping better ways to keep serving our communities.


Responding to this crisis will require social connections at a distance. Together we can collaborate and support one another to maintain our community and country. Seeing the outpouring of support, collaboration, inventiveness, and resilience I know we can navigate this for all our stakeholders. 

Please take care, reach out if you think we can help, we’ll be sure to keep you updated as we navigate this crisis. 



Dan Kershaw
Executive Director, Furniture Bank

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