Update 4: Furniture Bank’s Response to COVID-19


Subject: UPDATE: Furniture Bank’s Response to COVID-19

Good morning all supporters of Furniture Bank,

We have been closely monitoring the COVID-19 outbreak in Toronto trying to balance this in order to maintain the safety of our staff, volunteers, donors, and clients.  We will be closing our operations as of March 18 – April 5, and reopening on April 6.

We recognize the nature of our service model, to collect and redistribute home goods, which means we are a connection point for many people throughout our community. In the midst of this dynamic public health crisis, we are committed to our responsibility to reduce the potential spread of the virus by limiting contact #flattenthecurve and look for social distance based solutions for the future.

During this time we will be:

  • Staff that can work remotely will be actively working with management on April 6th plans.
  • The Social Enterprise call centre team will be available remotely from 8:30am – 430pm taking your calls for donations
  • The Family Service team will be working remotely with affected agencies, and planning April 6th operations
  • Fundraising options will be highlighted where possible.
  • Our finance team will be working remotely completing social distanced audit and planning work related to the April 6 opening.
  • Management will be working with our partners at the City of Toronto, and businesses to assemble a ‘social distanced’ solution that can begin working April 6th. More details to come
  • Staff affected by the facility/truck closure can help out – let us know if you can work remotely to do so.
  • There will be no changes to payroll during this time.
  • These changes will be in effect from March 18th – April 5, reopening April 6.

Thank you for bearing with us during this time. We intend to align our ongoing decisions with the best information available and will do our best to be responsible and timely in making and communicating decisions. Experts suggest all of us—no matter our age or health—practice “social distancing” to play our part in slowing the virus, and self isolation when we have pre-existing conditions that risk our family health.
If you are feeling a new level of anxiety or dread know that it is normal to feel like this when we know something is coming but really don’t know how to handle it. My hope is that this forced “pause” will fill us with more compassion and a better sense of what is important in life. We will all emerge with new business practices and perspectives that we did not even know we had and we can go back to ending furniture poverty across Canada!

Thank you for understanding and your continued support of our mission.


Dan Kershaw

Executive Director, Furniture Bank (Toronto)

Furniture Bank Network Champion

e. dan.kershaw@furniturebank.org | p. 905-806-8246
a. 25 Connell Court, Unit 1, Etobicoke, Ontario, M8Z 1E8
www.furniturebank.org & https://www.furniturelink.co/furniture-bank-network-FBN

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