Things to do before we come:
IN-HOME PICK-UP
HEALTH & SAFETY POLICY
Our teams will be in full PPE when servicing your pickup. We ask that you wear a mask and maintain a 6ft distance from the team at all times. Our teams cannot traverse more than 2 flights of stairs up or down. For building pickups, we ask that the team has access to a service elevator.
If there have been any recent bed bug outbreaks in your residence, recent fumigations or if the team notices signs of a bed bug infestation, they will refuse service and your pickup will be cancelled. If the team feels it is unsafe to carry out an action or provide service, they will refuse. We appreciate your understanding.
ITEMS AND FINAL DISCRETION ON SITE
Items must be gently used. That means items must be free of stains, rips, cracking, peeling, broken or missing pieces. You can send photos of the items if you are in doubt about the condition. They must also be free of personal belongings and reasonably accessible.
Our pick up team has final discretion on acceptability of items on the day of pickup. They can refuse items that are not deemed suitable for distribution for the families we serve.
PARKING
Our teams require access to safe & legal parking. Team has final discretion on site regarding parking. If the team is trying to accommodate your pickup and are ticketed, we may ask you to cover a potion of the ticket cost.
TIMING
We operate in 3 hour windows between 8- 2pm. When you schedule a furniture removal, we can include a request for time, but it is not a guarantee. We will confirm the timing for pickup the day prior to the schedule removal, by email.
On the day of pickup, we will text or call 30 minutes prior.
