Socially responsible furniture removal: From your home to a new home in 72 hours

Furniture Bank offers Canada’s most socially responsible furniture removal service. We match donated furniture and homewares to individuals and families seeking to create a new home while transitioning out of homelessness and other forms of displacement.

With donor generosity, Furniture Bank has redistributed 141,688 donated items from 14,455 households over the past three years. These donations have been instrumental in transforming empty spaces into homes and providing stability to families emerging from crisis.

Find out how your unwanted furniture is delivered to a family in need within 72 hours:

Step 1: The pickup team

Our donors are met by some of the most professional and trained furniture removal experts in Canada. Unlike junkers, whose care of your furniture ends once it hits their dumpster, in 72 hours the sofa collected, or pallet of dining chairs picked up will be delivered by our impact team to a family in need.

Furniture pickup service

Step 2: The truck

Furniture Bank’s large commercial trucks are designed to collect donations from business and households year round—in snow, wind, rain, and blazing heat. Each truck has double the capacity of a typical junking truck, which is 1000 sq ft. Our trucks have the space for approximately 50 single mattresses. After staffing, these trucks are the largest cost of an impact team.

Donation pickup truck

Step 3: The receiving team

At the Furniture Bank warehouse, members of the receiving team meet the pickup teams and carefully unload, sort, inspect, and process items from the trucks to their destinations within the warehouse. Quality items without defects or damage go straight to the showroom. Items that need testing and/or repair are redirected to The Workshop.

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Step 4: The Workshop team

For items too large, damaged, or exhibiting some defect, our Workshop team members help sort, repair and process furniture and home goods. Our Workshop team fixes many minor defects, hosts corporate volunteer teams who help with this work, and repair items for our showroom.

Step 5: The showroom team

By the end of day, the donated furnishings are placed in our furniture showroom. The showroom team is made up of staff and volunteers who ensure the space is welcoming to clients and families. Staff and volunteers greet caseworkers and families seeking support and act as guides for families to create and build their new furnished homes. After items are selected by clients, they are recorded by the showroom team.

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Step 6: The warehouse team

Our warehouse team takes each family’s selected items and moves them from the showroom into the loading dock for delivery the following day. This includes rearranging the furniture to ensure the showroom remains effective, gathering bed frames, homing kits, and other boxes of items to be included in the homing delivery. 

Step 7: The delivery team

Every morning, impact team members carefully load delivery trucks with the items selected from the showroom the previous day. Our delivery teams transport these furnishings to empty housing units, turning empty housing into homes.

Shelter to Home sitting room

Your furniture can change lives.

Our mission is to end furniture poverty—one family at a time. As a social enterprise, revenues generated through our furniture removal service fund our charitable activities.

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