During COVID-19 How Does Distanced Furniture Pickup Work?

Garage with boxes


Since March 17th, 2020, our facility has been closed and our team has been working hard remotely in order to do our part to #flattenthecurve while still supporting the City of Toronto’s Housing Programs as an essential service. We have hundreds of families unable to self-isolate successfully in empty housing, and they need our support now more than ever.

Today I am thrilled to announce Canada’s first DISTANCED Removal Service is live and operating! Our professional staff ensure your furniture donation items can be collected and delivered safely to the thousands of families in Toronto still needing a home during this crisis through the Furniture Bank process.

Below is a timeline of a typical distanced pickup, (from your home to the new home). Our team at Furniture Bank Toronto look forward to talking to you about your specific donation items and help kickstart your decluttering project! #togetherwecan

Tammy Peddle

Tammy Peddle
Director of Social Enterprise & Development

How does a Distanced Furniture Donation Pickup work?

Decide to help! Donate!

Declutter now. Organize your furniture, boxes of housewares, and other items that could be used by Furniture Bank Toronto.

What to donate?<h3>Today</h3>

Tell us about your furniture donation

Where you are, timing, and other contact details in the Booking Request. 

Click here to start<h3>Today</h3>

Let's talk to answer your questions

We have a team of amazing helpful staff looking to help organize a pickup.

Furniture Removal Specialist

<h3> Within 2 business hours</h3>

Pay over the phone

To avoid payment in person and keep the process contact-free, we handle this upfront as it's safer for everyone! 100% of the funds go directly to charity operations. 
(We currently accept all major credit cards)

Call us at: 1 (416) 934 1229

Senior citizen making phone call

Furniture Bank Pickup Fee<h3> On the call with Furniture Bank</h3>

Donate your furniture safely

We will not enter your home and we will maintain 6-feet of distance at all times. We are not using elevators at this time, so please leave your furniture donation in a garage, on your porch, in the driveway or in a storage/loading area in your building. Please wipe all surfaces with bleach wipes or leave untouched for 3 days for safety. Please label items with tape or paper that read "FURNITURE BANK."

Read more about cleaning furniture<h3> At least 3 days before pickup</h3>

We send you an email reminder

We will provide email and text notices of our arrival times. If the donation needs to be delayed, let us know and we can find a new day.

email on phone

<h3> 1 day before pickup</h3>

We send you an ETA text message

We will provide email and text notices of our arrival times.

Woman with smartphone

<h3>2 hours before pickup</h3>

The pickup team arrives!

Provide access to our team!
Our staff are trained to follow proper distancing and safety protocols.

Furniture Bank Distanced Removal Service

<h3>Pickup day!</h3>

Pickup team departs!

Our team will notify you when done and depart.

FB Trucks in Toronto

<h3> We are quick!</h3>

Donation returns to Furniture Bank Toronto

Your in-kind donations will be returned to Furniture Bank for deposit.

Delivery Truck Leaving

<h3> Same day after pickup</h3>

Unloading & inspecting

All furniture donation items will be carefully unloaded and inspected for regifting or repair needs.

Delivery man carrying furniture

<h3> Same day after pickup</h3>

Cleaning & processing

All hard surfaces will be sanitized by Furniture Bank Toronto. We welcome any spare supplies when we come to pickup!

Cleaning Supplies

<h3>Same day after pickup</h3>

Donation deposited into the bank

All community furniture donations are gathered, organized, inventoried and ready to support Toronto community agencies and their families.

Furniture in warehouse

<h3>End of pickup day</h3>

If needed, we repair at the workshop

As part of the Leg up Program, we are repairing, refurbishing, and recycling items that need our help before going out to families in need.

Furniture workshop

Watch our Workshop in action!<h3> Pickup day +1</h3>

Community agency priority requests

As community agencies secure shelter and empty housing they make priority requests to Furniture Bank to assemble our Homing Kit. From empty housing to a successful home through furnishings!

Furniture Bank family


Homing kits assembled

Staff and volunteers curate from community donations to find the best home solution we can and prepare it for shipping.

Moving boys moving large furniture

<h3> Next day!</h3>

Homing kit delivered to family

Your donations start making it back into the community through our contact-free delivery service.

Family receiving furniture

<h3> Within days!</h3>

You just changed a life!

When you donate items to Furniture Bank Toronto, you are making a huge difference for people in need. Basic needs including furniture, housewares, and other necessities of life help families to move past simply 'sheltering' and towards building a successful home.

Happy family

Help one more family

<h3> Within days!</h3>

Your charitable tax receipt is sent!

An email will be sent with your charitable tax receipt for the in-kind furniture donated.

accountant with calculator and screen

<h3>3 Days after your donation</h3>

Get involved. Book today!

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