Referral Agency Partnerships

Help Your Clients Turn Housing Into Homes

Partner with Furniture Bank to empower your clients as they transition out of homelessness, displacement, or crisis. As a referring agency, you gain access to our online portal to book in-person furniture selection appointments and secure delivery for the families you support.

Join 150+ Trusted Agency Partners

Why Choose Furniture Bank

The Benefits of a Furniture Bank Partnership

Streamlined Online Booking

We assess your volume, timeline, and logistics requirements (such as loading docks or disassembly). You receive a clear logistical plan and an estimated logistics fee.

Inspected, Gently Used Goods

We provide gently used furniture in good condition. All items are professionally inspected and pest-controlled before delivery. Your clients get to visit our showroom and personally select the items that fit their family’s needs.

We Handle the Heavy Lifting

You focus on social work; we focus on logistics. Please note: We do not offer a client pick-up option. All furniture is delivered directly into your client’s new home by our professional moving teams.

How it Works

How the Partnership Works

Becoming a partner is 100% free for your agency.

  1. Apply: Fill out the form below
  2. Train: Complete a short orientation on how to use the portal
  3. Refer: Use the portal to book an appointment for your client
  4. Furnish: Your client visits our showroom, selects their items, and we deliver them

The $300 Delivery Fee

While the furniture itself is free, there is a flat $300 delivery fee for the client. This covers our trucks, fuel, and moving team. Agencies often use their own funding to cover this fee, or the client can pay it directly via credit card to secure their delivery date.

Who Qualifies for a Referral?

We are dedicated to helping individuals in vulnerable transitions. Your clients are eligible for referral if they are:

Support the Sleep Well Program by making a charitable donation in Toronto. Your generosity ensures better sleep and health for children. Join Furniture Bank's mission today.
Where and When

Where We Deliver To

Monday - Friday between 9:00 am and 4:00 pm

While your agency can be located anywhere in Ontario, our trucks are currently only able to deliver to client addresses within the following regions:

Note: For safety reasons, our teams can only deliver up to the second floor in walk-up buildings without elevators.

Outside our service area? Find a furniture bank near you in Canada’s Furniture Bank Network Directory ➔

Apply for Agency Partnership

Existing partners do not need to re-apply. For new agencies, enter your organization’s details below to begin the verification process.

More Resources

Explore Other Corporate Solutions

Bulk Furniture Pickup

Clear out office, hotel, or retail inventory. We provide scalable logistics to divert your surplus from the landfill. Eligible donated items will receive a charitable tax receipt

Corporate Partnerships

Engage your employees and fund our mission. Discover hands-on team volunteering experiences and financial sponsorship opportunities that build your culture and achieve ESG goals.